Terms and Conditions

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must have valid accounts with both Pipedrive and monday.com to use our Service
• You must be at least 18 years old to create an account

3.2 Account Responsibility

• You are solely responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4.1 Plan Types

• Starter Plan: $9 USD per month per user
• Professional Plan: $12 USD per month per user
• Free Trial: 21-day trial period for Professional Plan features

4.2 Billing Terms

• Subscription fees are billed monthly in advance
• All fees are non-refundable except as expressly stated in our Refund Policy
• Price changes will be communicated 30 days in advance
• Taxes may apply based on your location

4.3 Payment Processing

• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns
• By subscribing, you authorize Paddle to charge your chosen payment method for applicable fees
• Paddle's buyer terms apply to your purchase
• Failed payments may result in service suspension after reasonable notice

4.4 Refund Policy

Refunds are governed by our Refund Policy, which forms part of these Terms.

5.1 Required Authorizations

• You must authorize our Service to access your Pipedrive and monday.com accounts
• You represent that you have the authority to grant such access
• We will only access data necessary for the Service functionality

5.2 Data Access and Permissions

Pipedrive Platform Access

Our Service requests the following permissions from your Pipedrive account:

• Basic Information Access: Account details and configuration data
• Deals (Read Only): Access to view deal records, stages, values, and associated data for synchronization purposes
• Contacts (Read Only): Access to view contact/people records and their associated information
• User Data (Read Only): Access to user information within your Pipedrive account for proper data attribution
• Search Functionality: Ability to search across your Pipedrive data to locate and match records during synchronization
• Webhooks (Full Access): Ability to create, modify, and receive real-time notifications when data changes in Pipedrive to enable automatic synchronization

monday.com Platform Access

Our Service requests the following permissions from your monday.com account:

• me:read: Access to read your profile information and user details
• boards:read: Access to view your boards, their structure, columns, and configuration
• boards:write: Ability to modify board data, create items, and update existing records
• workspaces:read: Access to view workspace information and organization structure
• users:read: Access to read profile information of users within your account for proper data attribution
• account:read: Access to general account information and settings
• updates:read: Access to view updates, comments, and communication threads on items
• updates:write: Ability to post updates and comments on behalf of the user during synchronization
• webhooks:write: Ability to create and configure webhooks for real-time synchronization
• webhooks:read: Access to view existing webhook configurations

Purpose of Data Access

• Synchronization: To transfer and sync data between your Pipedrive and monday.com accounts
• Real-time Updates: To detect changes in either platform and update the corresponding platform automatically
• Field Mapping: To match and map corresponding fields between the two platforms
• User Attribution: To properly attribute synced data to the correct users in both systems
• Configuration: To store and apply your custom sync settings and preferences

Data Usage Limitations

• We access only the minimum data necessary to provide the integration service
• We do not modify your source data beyond the configured synchronization rules
• We do not share your business data with any third parties
• All data access is logged and monitored for security purposes

5.3 Third-Party Terms Compliance

• You must comply with Pipedrive's and monday.com's respective Terms of Service
• Any violation of third-party platform terms may result in service termination
• We are not responsible for changes to third-party platform APIs or policies

5.4 Data Synchronization

• Data synchronization occurs based on your configured settings
• We make best efforts to ensure data accuracy but cannot guarantee perfect synchronization
• You are responsible for verifying critical data transfers
• Sync delays may occur due to third-party platform limitations

6.1 Permitted Uses

• Use the Service for legitimate business purposes
• Sync data between your authorized Pipedrive and monday.com accounts
• Configure integrations according to your business needs

6.2 Prohibited Uses

• Use the Service for illegal activities or to violate any laws
• Attempt to reverse engineer, hack, or compromise the Service
• Share account credentials with unauthorized parties
• Use the Service to transmit malicious code or content
• Violate intellectual property rights of any party
• Attempt to access other users' data or accounts

7.1 Data Collection

• We collect and process data as described in our Privacy Policy
• We implement industry-standard security measures to protect your data
• We do not sell or share your personal data with third parties for marketing purposes

7.2 Data Retention and Deletion Timelines

Trial Users:

• If you do not convert to a paid subscription, your data will be automatically deleted within 48 hours of your trial ending or app uninstallation
• No user action is required for deletion

Paid Users - Deletion Choice:

• When you cancel your subscription or uninstall the app, you choose between two deletion timelines:
  • Immediate Deletion: Your data will be deleted within 48 hours
  • 90-Day Grace Period: Your data will be retained for 90 days, giving you time to reactivate or export your data
• If you do not respond to the deletion choice email within 7 days, we will apply the 90-day grace period by default
• You can change your deletion choice within 24 hours via the link in your confirmation email

Reactivation Option:

• During the 90-day grace period, you can reactivate your subscription at any time
• All your data will be preserved without loss
• After the deletion date passes, reactivation is not possible

Anonymous Data Retention (Tax Law Compliance):

• After deletion, we retain anonymized financial records (subscription plan, billing dates, payment amounts) for 7 years to comply with IRS/HMRC tax regulations
• This data cannot be linked to you or your company (GDPR Recital 26 - anonymous data)
• After 7 years, even these anonymized records are permanently deleted

7.3 Data Security

• We use encryption for data transmission and storage
• We implement access controls and monitoring systems
• You are responsible for maintaining the security of your third-party platform accounts

7.4 Data Export and Portability (GDPR Article 20 Compliance)

Export Methods:

1. Via Email Link: Click "Export My Data" in any deletion lifecycle email
2. Via Account Settings: Access the data export feature in your account dashboard

Export Contents:

Your export includes all personal and business data in machine-readable format:

• Organization details (company name, domain, configuration)
• All user accounts (names, emails, roles)
• Synced items (Pipedrive deals, contacts, organizations synced to monday.com)
• Automation rules (trigger events, conditions, actions)
• Field mappings and configurations
• Webhook registrations

Export Specifications:

• Format: JSON (JavaScript Object Notation) - machine-readable and portable
• Generation Time: Typically completes in seconds for standard accounts
• Availability: Exports available anytime before your deletion date

Using Your Export:

• Import to other SaaS platforms that accept JSON format
• Archive for your records
• Analyze your historical sync data
• Migrate to alternative integration tools

7.5 Security Incident Response

We maintain comprehensive security incident response procedures:

• Security breach notification procedures
• Timeline for incident response and user notification
• Steps taken to mitigate security incidents
• Contact procedures for security concerns

7.6 Automated Data Processing

Daily Automated Cleanup:

• We run a fully automated cleanup process daily at 2 AM UTC to process trial expirations, scheduled deletions, and send reminder emails
• This automated processing:
  • Identifies trial users whose trial has expired (automatic deletion in 48 hours)
  • Processes scheduled deletions for users whose deletion date has arrived
  • Sends Day 7 and Day 85 reminder emails to paid users in the 90-day grace period
• No human review: The system operates autonomously for consistency
• Audit trail: Every automated action is logged with timestamps and reasons

Pipedrive Uninstall Detection:

• When you uninstall the monday connector from Pipedrive, we automatically receive notification
• The system automatically:
  • Marks your subscription as canceled (reason: "uninstalled")
  • For trial users: Schedules immediate deletion (48 hours, no email)
  • For paid users: Sends deletion choice email and applies 90-day grace period by default

8.1 Our Intellectual Property

• The Service, including software, documentation, and content, is owned by Onespace Tech
• You are granted a limited, non-exclusive license to use the Service
• You may not copy, modify, or distribute our intellectual property

8.2 Your Data

• You retain ownership of all data you provide to the Service
• You grant us a license to process your data solely to provide the Service
• We do not claim ownership of your business data or content

9.1 Service Availability

• We strive to maintain high service availability but do not guarantee 100% uptime
• Scheduled maintenance will be communicated in advance when possible
• We are not liable for service interruptions beyond our reasonable control

9.2 Service Level Expectations

• Expected synchronization frequency and timing
• Maintenance window schedules and duration
• Performance benchmarks and response times
• Third-party platform dependency acknowledgments

9.3 API Rate Limits and Fair Usage

• Service limitations due to third-party API rate limits
• Fair usage policies for API calls and sync operations
• Account suspension policies for excessive usage
• Rate limiting notifications and procedures

9.4 Customer Support

• Support is provided via email at [email protected]
• We aim to respond to support requests within 24-48 hours during business days
• Support level may vary based on your subscription plan

9.5 Integration Limits and Quotas

• Maximum number of records that can be synced per plan
• Workspace and board limits per subscription tier
• Data volume restrictions and quotas
• Feature limitations based on subscription level

10.1 Service Limitations

• The Service is provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free operation
• You use the Service at your own risk

10.2 Liability Cap

• Our total liability to you shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for data loss due to third-party platform issues

10.3 Business Data Disclaimer

• You acknowledge that business-critical data synchronization carries inherent risks
• We recommend maintaining backups of important data
• We are not liable for business disruptions caused by synchronization issues

11.1 Termination by You

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months except as stated in our Refund Policy

Uninstall via Pipedrive Marketplace:

• Uninstalling the monday connector from your Pipedrive account automatically cancels your subscription
• For trial users: Data deletion scheduled for 48 hours (automatic, no email)
• For paid users: Deletion choice email sent within 24 hours, 90-day grace period applied by default if no response

11.2 Termination by Us

• We may terminate your account for violation of these Terms
• We may suspend service for non-payment after reasonable notice
• We will provide 30 days' notice for termination without cause

11.3 Effect of Termination

• Upon termination, your access to the Service will cease immediately
• Your data will be handled according to our Data Retention and Deletion Timelines (Section 7.2)
• Outstanding fees remain due and payable

11.4 Data Deletion Preference Change Window

24-Hour Change Policy:

• If you choose "immediate deletion" (48 hours), you have a 24-hour window to change your mind and switch to the 90-day grace period
• After 24 hours from your initial selection, your choice becomes final and irrevocable
• Change method: Click the "Change My Mind" button in your deletion confirmation email (link expires after 24 hours)

Why This Matters:

• Prevents accidental immediate deletions
• Gives you time to reconsider your decision
• Provides a safety mechanism for irreversible data deletion

12.1 Modification Rights

• We reserve the right to modify these Terms at any time
• Material changes will be communicated via email or Service notification
• Continued use after changes constitutes acceptance of new Terms

12.2 Notice Period

• We will provide at least 30 days' notice for material changes
• You may terminate your account if you disagree with changes
• Changes become effective on the specified date

13.1 Governing Law

• These Terms are governed by the laws of India
• Any disputes shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu, India

13.2 Dispute Process

• We encourage informal resolution of disputes through customer support
• Formal disputes must be initiated within one year of the incident
• You agree to attempt good faith resolution before pursuing legal action

14.1 Entire Agreement

• These Terms constitute the entire agreement between you and Onespace Tech
• These Terms supersede all prior agreements regarding the Service
• Any modifications must be in writing and signed by both parties

14.2 Severability

• If any provision of these Terms is found invalid, the remaining provisions remain in effect
• Invalid provisions will be modified to achieve the closest legal equivalent

14.3 Assignment

• You may not assign your rights under these Terms without our consent
• We may assign our rights and obligations without restriction

14.4 Force Majeure

• We are not liable for delays or failures due to circumstances beyond our reasonable control
• This includes natural disasters, government actions, or third-party service outages